how do i report people - Guild Wars Forums

shadie · Feb 04, 2006, 01:30 AM // 01:30

ok since the guild wars main site has been updated im having troubles finding the link to report people i get sent to some site that has no direct link no info with no email address for reporting players

i have spent the last 2 hrs in a district with 1 person continually spamming for new recruits to his guild other players in the district recomended me turning of local chat, Why should i have to do that.

i have screenshots times dates etc but nowhere to send them can someone help, or can Gaile gray have the devs look into this.

Mercury Angel · Feb 04, 2006, 01:42 AM // 01:42

http://support.plaync.com/cgi-bin/pl...p_new_search=1

shadie · Feb 04, 2006, 01:52 AM // 01:52

lol ty but can u show me a link on that site that has the email address to report Players plz, not to report Bugs.

Mercury Angel · Feb 04, 2006, 02:06 AM // 02:06

That's it right there.
Product = Guild Wars, Department = Violation Report.

Loviatar · Feb 04, 2006, 02:09 AM // 02:09

Quote:

Originally Posted by shadie

lol ty but can u show me a link on that site that has the email address to report Players plz, not to report Bugs.

the link USED to be good for that and i have spent the last 20 minutes going over pages ans trying different searches here and Anets knowledge base.

best bet is to submit a bug report that the knowledge base no longer has information on how to report people and ask them what the new procedure is.

then pass it on to us.

good luck

i am pi8888ed

Loviatar · Feb 04, 2006, 02:13 AM // 02:13

Quote:

Originally Posted by Mercury Angel

That's it right there.
Product = Guild Wars, Department = Violation Report.

i did a search there using violation report
report
violation

and this is what i get

Quote:

2079 Updated - How do I write a bug report?
2 3104 Updated - Code=058
3 3059 Updated - Code=040
4 3058 Updated - Code=013
5 2658 Updated - Code=103
6 2438 Updated - Code=005
7 2442 Updated - Guild Wars crashes when I play.
8 2441 Updated - Code=026
9 1921 Updated - How do fansites get listed on the official fansite listing?
10 1851 How do I send compliments or letters of support to the development team?
11 925 Error message: "Your card was rejected. The reason given was: Invalid address."

can you give the exact link to the actual report you found?

it would be appreciated

Mercury Angel · Feb 04, 2006, 02:19 AM // 02:19

Quote:

Originally Posted by Loviatar

i did a search there using violation report
report
violation

and this is what i get

can you give the exact link to the actual report you found?

it would be appreciated

I got pwned for not paying enough attention to website changes, and making assumptions!
My fault.

My best guess would be to try whatever looks good and then, if it's wrong and they tell you to do something else, then the problem's solved.

Edit: Just to note, with the above, that's all the results for 'Report'. The word 'violation' yields no results at all.

shadie · Feb 04, 2006, 02:23 AM // 02:23

yeah i got the same thing when i did the search

ok i have written an email to [email protected] regarding reporting people and the plaync site.

Age · Feb 04, 2006, 02:53 AM // 02:53

I sent 2 reports one to Gaile and one to [email protected] and I have yet to hear back from them.There is got to be ways if you get scammed or are being harrased.

lord_seafood · Feb 04, 2006, 02:55 AM // 02:55

You're meant to goto the support page, click "Ask A Question" and set the field in there to Guild Wars, Violation Report. I can't remember what they're under but you'll find them around there somewhere.

shadie · Feb 04, 2006, 05:06 AM // 05:06

ok after following lord_seafood instructions and checking my email for a reply i get this
----------------------------------------------------------------------

PlayNC Support Assistance Request Denied

Hello, Our records indicate that you do not have an account at the NC Interactive help desk. Due to the large volume of spam and virus infected e-mail we get, we ask our customers to create a support account with us. This typically takes less than one minute and youll only need to do this once! To submit requests via e-mail you must register. To do so please visit: http://support.plaync.com/cgi-bin/pl...acct_login.php From this page, simply click the button labeled Create a New Account, provide us with your contact information, and choose a password. Once you have registered your support account, please resubmit your email query (or submit your question via the Ask A Question tab) and we will assist you right away! Thank you, NC Interactive

-----------------------------------------------------------------

here goes another account, another password to remember, so register first on the plaync site before you ask for assistance or u be wasting your time

dargon · Feb 04, 2006, 07:39 PM // 19:39

if you go to support.guildwars.com and fill things out appropriately you can do everything you want there, report bugs, report violations, etc. It's really nott hat hard guys. You don't need a special login to do it, your guildwars account is all you need.

Loviatar · Feb 04, 2006, 08:05 PM // 20:05

Quote:

Originally Posted by dargon

if you go to support.guildwars.com and fill things out appropriately you can do everything you want there, report bugs, report violations, etc. It's really nott hat hard guys. You don't need a special login to do it, your guildwars account is all you need.

they USED to give clear instructions on exactly what the information that they needed

time of violation and your local time
location
screenshots hopefully
details of event.

now it lets you guess at what they want.

a simplr how to report instruction set is not an unreasonable request..

CONSIDERING THEY SUPPOSEDLY WANT YOU TO SEND IN REPORTS SO THEY CAN CLEAN THINGS UP.

if i have to jump through additional hoops i wont do it.

i spent 15 minutes yesterday actually looking at all 12 pages of selections under reports plus more time searching under other related subjects.

phooie

shadie · Feb 05, 2006, 01:37 AM // 01:37

i agree with loviatar it took me all up around 3hrs to work all this out, and in the end i still dont know is i gave all the correct information they need to act

generik · Feb 05, 2006, 02:37 AM // 02:37

I wouldn't bother, chances are GW won't do anything.

Just look for a forum that allow you to post their names and post away! Spread the names of these foul beasts far and wide!

Sents · Feb 05, 2006, 05:08 AM // 05:08

I made a report of several dik heads in Augory, and I admit it was a bit confusing for the first 5-10 minutes, but 3 hours are you serious. I dont see how on earth filling in a violation report(time/place,those involved etc), bundling up the screeens, and sending it off could possibly take 3 hours, all told the 2 times I have reported probably took in total 30 minutes of my time. Got reports back both times,2 or 3 that seemed to be automated, and 1 personal email from a rep, wanting to know how I felt the violations system served me.
Do I know if those said 'tards got banned, not for certain, but I'd be willing to bet one guy got a perm, cause he was bragging about how he had gotten several temp bans and was in the process of trying to get another, so myself and several others at the time decided to oblige the idiot, and the 3 or 4 others that joined in on the fun.
Im sorry if the OP had a bad time reporting a violation, but do any of you really think it serves the game in any way to just take the attitude of, well they arent going to ever do anything about it, or it takes too long, I cant be bothered.
I guess in the end it depends how much you are willing to do to help the community, and in turn yourself, of the game you may or may not love to play.
Edit PS: just to be fair to the OP, I just went to GuildWars support to see if things had changed signifigantly since my last report, they havent, but.. I think I can see where many people are getting confused and I am all for Anet making it easier and and more streamlined for reporting Violators.
I think the problem is that reports are generated thru the 'Ask a Question', once you click onto 'Ask a Question' you will be able to highlight the fact that what you are doing is making a Violations report. I can honestley see how this could be very confusing to some people, so a little time and effort might be in order from Anet to address this little niggle.

Feb 04, 2006, 01:30 AM // 01:30	#1
shadie Pre-Searing Cadet Join Date: Dec 2005 Location: Sydney, Australia Guild: Co-Leader Aussie Wars Guild[aW] Profession: Mo/W	how do i report people ok since the guild wars main site has been updated im having troubles finding the link to report people i get sent to some site that has no direct link no info with no email address for reporting players i have spent the last 2 hrs in a district with 1 person continually spamming for new recruits to his guild other players in the district recomended me turning of local chat, Why should i have to do that. i have screenshots times dates etc but nowhere to send them can someone help, or can Gaile gray have the devs look into this.

Feb 04, 2006, 01:52 AM // 01:52	#3
shadie Pre-Searing Cadet Join Date: Dec 2005 Location: Sydney, Australia Guild: Co-Leader Aussie Wars Guild[aW] Profession: Mo/W	nice link lol ty but can u show me a link on that site that has the email address to report Players plz, not to report Bugs.

Feb 05, 2006, 05:08 AM // 05:08	#16
Sents Frost Gate Guardian Join Date: Dec 2005 Guild: Various Profession: E/Me	I made a report of several dik heads in Augory, and I admit it was a bit confusing for the first 5-10 minutes, but 3 hours are you serious. I dont see how on earth filling in a violation report(time/place,those involved etc), bundling up the screeens, and sending it off could possibly take 3 hours, all told the 2 times I have reported probably took in total 30 minutes of my time. Got reports back both times,2 or 3 that seemed to be automated, and 1 personal email from a rep, wanting to know how I felt the violations system served me. Do I know if those said 'tards got banned, not for certain, but I'd be willing to bet one guy got a perm, cause he was bragging about how he had gotten several temp bans and was in the process of trying to get another, so myself and several others at the time decided to oblige the idiot, and the 3 or 4 others that joined in on the fun. Im sorry if the OP had a bad time reporting a violation, but do any of you really think it serves the game in any way to just take the attitude of, well they arent going to ever do anything about it, or it takes too long, I cant be bothered. I guess in the end it depends how much you are willing to do to help the community, and in turn yourself, of the game you may or may not love to play. Edit PS: just to be fair to the OP, I just went to GuildWars support to see if things had changed signifigantly since my last report, they havent, but.. I think I can see where many people are getting confused and I am all for Anet making it easier and and more streamlined for reporting Violators. I think the problem is that reports are generated thru the 'Ask a Question', once you click onto 'Ask a Question' you will be able to highlight the fact that what you are doing is making a Violations report. I can honestley see how this could be very confusing to some people, so a little time and effort might be in order from Anet to address this little niggle. Last edited by Sents; Feb 05, 2006 at 05:19 AM // 05:19..

Feb 04, 2006, 01:42 AM // 01:42	#2
Mercury Angel Avatar of Gwen Join Date: Apr 2005 Location: Wandering my own road.	http://support.plaync.com/cgi-bin/pl...p_new_search=1

Feb 04, 2006, 02:06 AM // 02:06	#4
Mercury Angel Avatar of Gwen Join Date: Apr 2005 Location: Wandering my own road.	That's it right there. Product = Guild Wars, Department = Violation Report.

Feb 04, 2006, 02:23 AM // 02:23	#8
shadie Pre-Searing Cadet Join Date: Dec 2005 Location: Sydney, Australia Guild: Co-Leader Aussie Wars Guild[aW] Profession: Mo/W	yeah i got the same thing when i did the search ok i have written an email to [email protected] regarding reporting people and the plaync site.

Feb 04, 2006, 02:53 AM // 02:53	#9
Age Hall Hero Join Date: Jul 2005 Location: California Canada/BC Guild: STG Administrator Profession: Mo/	I sent 2 reports one to Gaile and one to [email protected] and I have yet to hear back from them.There is got to be ways if you get scammed or are being harrased.

Feb 04, 2006, 02:55 AM // 02:55	#10
lord_seafood Ascalonian Squire Join Date: Nov 2005 Guild: DaRc Profession: Mo/Me	You're meant to goto the support page, click "Ask A Question" and set the field in there to Guild Wars, Violation Report. I can't remember what they're under but you'll find them around there somewhere.

Feb 04, 2006, 05:06 AM // 05:06	#11
shadie Pre-Searing Cadet Join Date: Dec 2005 Location: Sydney, Australia Guild: Co-Leader Aussie Wars Guild[aW] Profession: Mo/W	ok after following lord_seafood instructions and checking my email for a reply i get this ---------------------------------------------------------------------- PlayNC Support Assistance Request Denied Hello, Our records indicate that you do not have an account at the NC Interactive help desk. Due to the large volume of spam and virus infected e-mail we get, we ask our customers to create a support account with us. This typically takes less than one minute and youll only need to do this once! To submit requests via e-mail you must register. To do so please visit: http://support.plaync.com/cgi-bin/pl...acct_login.php From this page, simply click the button labeled Create a New Account, provide us with your contact information, and choose a password. Once you have registered your support account, please resubmit your email query (or submit your question via the Ask A Question tab) and we will assist you right away! Thank you, NC Interactive ----------------------------------------------------------------- here goes another account, another password to remember, so register first on the plaync site before you ask for assistance or u be wasting your time

Feb 04, 2006, 07:39 PM // 19:39	#12
dargon Furnace Stoker Join Date: May 2005 Guild: The Seraphim Knights [TSK] Profession: R/	if you go to support.guildwars.com and fill things out appropriately you can do everything you want there, report bugs, report violations, etc. It's really nott hat hard guys. You don't need a special login to do it, your guildwars account is all you need.

Feb 05, 2006, 01:37 AM // 01:37	#14
shadie Pre-Searing Cadet Join Date: Dec 2005 Location: Sydney, Australia Guild: Co-Leader Aussie Wars Guild[aW] Profession: Mo/W	i agree with loviatar it took me all up around 3hrs to work all this out, and in the end i still dont know is i gave all the correct information they need to act

Feb 05, 2006, 02:37 AM // 02:37	#15
generik Desert Nomad Join Date: Jun 2005	I wouldn't bother, chances are GW won't do anything. Just look for a forum that allow you to post their names and post away! Spread the names of these foul beasts far and wide!